Quality Guarantee since 1890.
Customer Service - Monday to Friday: 6:00-14:00 - Monday to Thursday: 17:00-19:00 - Saturday: 9:00-13:00 -
 Phone number:   +34955905512 

 

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DEADLINES, DELIVERY LOCATIONS AND PRODUCT LOSSES


1. Product delivery


THE COMPANY assumes the obligation to ensure the delivery of the product in perfect condition at the address that the Client indicated on the order form and that will be included in the Territory in all case. In order to optimise the delivery, we will appreciate that the Client indicates an address in which the order can be delivered within normal business hours.


THE COMPANY will not be responsible for the errors caused during the delivery in case the delivery address given by the Client on the order form is not realistic or is omitted.


2. Deadlines


Shipments will be made through MRW e-commerce. Your order will be delivered in 24-48h if the order is done from Monday to Thursday. If it is done on Friday, Saturday or Sunday, it will be delivered on Tuesday, after receiving the confirmation of the order.

These deadlines are an average and therefore, they are approximate. Thus, they may vary due to logistic or force majeure reasons. In case there is a delay in the delivery, THE COMPANY will inform the Clients as soon as it is known.


Deliveries will be considered as completed at the time when the transport company places the product at the disposal of the Client through the control system used by the transport company.


In the case of delays in deliveries attributable to THE COMPANY, the Client will be able to cancel the order using the procedure described in the section 11 called “Returns”. In case the transport company has tried to deliver the order to the Client within the deadline but it has been impossible to deliver it due to a reason attributable to the Client, it will not be considered as a delay.


For Spain (Peninsula), the shipping cost will be:


Shipping Cost MRW (€/dispatch, VAT included)

Weight

Andalusia

Other parts of the Peninsula

Up to 3kg

6.20€

7.30€

3-5kg

6.80€

7.80€

5-10kg

7.20€

8.20€

10-15kg

7.60€

9.00€

15-20kg

8.20€

10.20€

20-25kg

8.70€

11.30€

 

 

 

Fee on Cash on Delivery of 3% of the purchase with a minimum of 2€ and a maximum of 50€.

Delivery in 24-48 hours.

 

Once the order leaves our warehouse, an e-mail will be sent to the Client, notifying him/her that the order has been accepted and is being shipped.

For security reasons, THE COMPANY will not send any orders to post office boxes or military bases; nor will THE COMPANY accept any orders when it is impossible to identify the recipient of the order and the address.

3. Delivery data, Incomplete deliveries and Loss


If the Client is away at the time of delivery, the delivery agent will leave a proof indicating how to proceed to arrange a new delivery. As part of the courier service, THE COMPANY hires carrying out a number of following-up actions in order to ensure that the delivery takes place successfully.


If the new delivery has not been arranged after 24 hours from the departure to delivery, the Client must contact THE COMPANY. In the event that the Client does not proceed this way, after 48 hours from the departure to delivery, the product will be returned to our warehouse and the Client will assume the shipping costs and the costs related to the return of goods to origin, as well as the possibly associated management costs.


If the reason for not having delivered the goods is the loss of the package, our shipping company will initiate an inspection. In these cases, the response time of our shipping company usually varies between one and three weeks.


4. Diligence upon delivery


The Client must verify the good condition in which the package with the desired product is delivered in the presence of THE COMPANY’s shipping agent, indicating in the dispatch note any defect(s) that the Client may have detected in the packing. If the Client detects any defect after reviewing the product (blow, breakage, dent, etc., or any sign of having been opened or any other damage caused during the shipment), the Client will inform THE COMPANY via e-mail about it within the shortest time, before the following 24 hours from delivery. From that moment, no incidents will be admitted for this reason (only warranty pieces).


RETURNS

1. Return procedure


La Unión Chacinera, S.L. reserves the right to not accept the return of any type of product without prior request from the User by e-mail to info@uniondejabugo.com.


Reasons for return and procedure:


-RIGHT OF RENUNCIATION. - According to the section b of the Article 45 of the Spanish Law 7/1996, of 15th January, on Regulatory Framework for Retail Trade, modified by the Law 47/2002, of 19th December, the right of renunciation covered by the Article 44 of the same Law is annulled.
Article 45. Exceptions to the right of renunciation.


Unless otherwise agreed, the provisions of the preceding article shall not be applicable to the following contracts:


a) for the supply of goods where the price is dependent on fluctuations in the financial market that cannot be controlled by the seller


b) for the supply of goods made to the client's specifications or clearly personalised or which, by reason of their nature, cannot be returned or are liable to deteriorate or expire rapidly


c) for the supply of audio or video recordings or computer software unsealed by the consumer; as well as computer software delivered electronically that can be immediately downloaded or reproduced for permanent use


d) for the supply of newspapers, periodicals and magazines.

-The product the Client received is faulty due to the freight:
In the event of the return being requested because the Client has received a product in poor condition due to the freight, we request him/her to record it on the dispatch note provided by the delivery agent and to inform us within 12 hours after receipt of the order, sending us an e-mail to info@uniondejabugo.com to communicate us that incident. La Unión Chacinera, S.L. will deal with handling the goods to be replaced.